Refund Policy

Refund Policy

We understand that digital operational services may sometimes encounter issues. Our refund policy is designed to cover multiple scenarios fairly.

Eligibility for Refunds:

• Service Not Delivered: Full refund if a purchased package is not delivered within the estimated timeframe due to our technical or operational errors.
• Partial Delivery: Partial refund if a package is delivered but key features cannot function as promised due to setup errors by LIINK GROUP.
• Technical Issues: If a service cannot be used because of platform errors, we will provide a solution or partial/full refund depending on severity.
• Service Dissatisfaction: Refund requests due to dissatisfaction are considered on a case-by-case basis if documented evidence is provided.

Non-Refundable Circumstances:

• Services that are completed and delivered correctly, including website configuration, menu setup, payment integration, or training sessions
• Issues caused by the merchant’s environment (internet, hardware, third-party systems)

Refund Process:

1. Contact our support team at support@liink-group.com with service details and reason for refund
2. Our team will review the request within 5–7 business days
3. Approved refunds are processed via the original payment method within 5–10 business days

Notes:

• We prioritize troubleshooting and remote support before refunds, ensuring services are delivered successfully
• Partial credits may be issued for future services instead of direct refunds in certain scenarios